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Returns

RETURNS

Your satisfaction is guaranteed. If you’re not 100% satisfied with your purchase, simply contact our Customer Service department within 60 days of delivery for a Return Merchandise Authorization (RMA) number. You can call (800) 481-6087, M-F, 9a - 5p PT, and we will be happy to assist you.   

This policy applies to products purchased direct from 60uP Inc. and includes 60uP Balance Board™, 60uP Nutrition™ and 60uP Accessories™. If you purchased a 60uP Inc. Balance Board™ from a retail store, please refer to the store return policy.

60uP Inc. accepts returns of merchandise under the following conditions:

  • You must receive an RMA number from 60uP Inc. before shipping the product to us.
  • The merchandise must be returned within the 60 day return period.
  • Products returned without an RMA number will not be refunded or credited and will be discarded.
  • Your return must be received no later than two (2) weeks after we have provided your RMA number.
  • Products must be returned undamaged in suitable packaging (preferably original cartons).
  • Must be in original condition with all accessories and materials included. Refunds do not include shipping and handling.
  • The customer is responsible for return shipping costs. 

Unauthorized Returns

60uP Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by 60uP Inc. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause 60uP Inc. to consider a return unauthorized. Any merchandise returned without an RMA number will not be eligible for refund or credit and 60uP Inc. will discard the product.

The customer assumes all shipping and handling charges for any unauthorized return.

Order Cancellation Policy

Your order begins processing as soon as you click the “Submit” button or place the authorized phone order commitment. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled.

IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.